Question 1

Can I change my personal information?

Accepted Answer

Yes, you can change your personal information in the “My account” area after logging in.

Question 2

Can I delete my Ronix Professional online shop account?

Accepted Answer

Yes, you have the option to delete your Ronix Professional online shop account.

Question 3

Is registration free?

Accepted Answer

There is no cost to register.

Question 4

What information is required to register?

Accepted Answer

Some basic information is required to register. This includes your e-mail address, a password and your postal address (to enable delivery of goods). We also request a telephone number to enable delivery status communications.

Question 5

Which payment methods are accepted in the Ronix Professional online shop?

Accepted Answer

We accept payment via major payment methods including Visa, MasterCard, Maestro, and American Express.

Question 6

How can I return merchandise purchased?

Accepted Answer

We want you to be totally satisfied with your purchase. If this is not the case, we offer free returns (including shipping) up to 14 days after you have received your product.

Question 7

How can I check the status of my order?

Accepted Answer

You will receive an e-mail from us when your order is handed to our transport provider. The transport provider may provide a planned delivery date and time indication (if you have provided a contact telephone number as part of your address details).

Question 8

How long are parts typically available for my tool?

Accepted Answer

Ronix keeps spare parts available for at least … years depending on the demand and availability in the respective markets.

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